top of page

Terms & Conditions

DISCLAIMERS


1. Balloons and Temperature: Please don't leave balloons in a hot car - helium expands in the heat and this could cause your balloons to pop! We recommend that you use air conditioning in your vehicle when transporting balloons on a hot day. If your balloons get rained on and start to droop, don't worry – they'll float again when dry. When helium-filled balloons are taken into the cold, they will temporarily deflate and will re-inflate again when warm. Darker colors / Metallic colors can pop in the higher temperatures, keep this in mind when picking balloon colors.

2. Balloons - Child and Pet Precautions: Balloons are not a toy. Uninflated or burst balloons can present a choking hazard and should never be left with children under the age of eight without supervision. Store balloons away from pets to ensure that they cannot get themselves tangled with balloon ribbons or accidentally ingest popped balloons or their decorative contents such as confetti, feathers, or other materials. If a balloon pops, clear away any broken balloons and it's decorative contents (if applicable) immediately.

3. Balloons and the Environment: At the end of a balloon's life, cut the end of the balloon with scissors to remove any air or balloon gas, then dispose of it in the bin. NEVER release balloons into the environment. ALL released balloons become litter. They can get caught up in trees or power lines.

4. Balloons and Allergies: Most balloons are made of natural rubber latex and may cause allergies. Please look out for symptoms in case of allergies and seek immediate help.

5. Inhalation of helium: Inhaling helium can be dangerous and it is not recommended. It can deprive your body of oxygen and can result in a fatality.

6. Balloons and Ceilings: Lights, paint textures, irregular surfaces and even static can all pop balloons. If you are planning on placing your balloons on a ceiling, ensure that you test it first.

7. Latex balloons and Oxidization: Clear balloons become cloudy quickly when exposed to heat and sunshine. Colored balloons will take on a velvety, matte appearance. This is a natural occurrence. We can spray the balloons with HiShine upon request.

8. Balloons can Pop: While we use the highest quality balloons and take every precaution necessary with your balloons to ensure they last through your event, once the balloons leave our door or we have left the venue, they are out of our control. Especially in extremely low, high temps.

FAQ's - FREQUENTLY ASKED QUESTIONS

How far in advance should I place my order?

If we have it in stock, we need at least 48 hours notice.

If we have to order something special for you, ideally you should book at least 10 -14 days prior to your event or celebration. 

 

​​

 

Placing a balloon/backdrop order:

​All orders must be submitted through our booking form. You can find a link to that form on every page of our website. 

Inspiration photos and general questions can be emailed to: WeRiseBalloons@gmail.com

​

Delivery Fees:

$20.00 delivery fee for all local balloon orders under $250.00.

$40.00 delivery fee for all local balloon order over $250.00.

(local - surrounding suburbs of Northbrook) 

Outside our local delivery area - delivery fee will be adjusted.

​

Installation Fees:

These fees are different than the delivery fees. Installation fees are applied to any balloon order over $250.00 that require onsite installation, such as backdrops, balloon garlands, balloon arches, balloon centerpieces. 

Fee: 15% of the order total (before delivery fee, excluding helium)

Installation fees DO NOT apply to helium balloon bouquets. 

​

Payments

Full payment is due at time of booking.

All payments are processed via Royal Princess Parties LLC - this is our sister company.

We accept the following forms of payment:

Venmo, Zelle, Credit Card

​ ​​

Cancellation policy

 If you have to cancel, we know it's for good reason. If you want a full refund - you'll have to cancel at least 5 days before your celebration. If you're canceling within 5 days or less, we can apply your payment to a future balloon order, no refund will be sent. 

​​​

​What is your balloon replacement policy? 

Indoors: Your latex balloons (air filled) should last anywhere from 7-10 days, sunlight, direct heat, direct cold WILL affect the life span of the balloons.

Outdoors: We can't guarantee the life span of your outdoor arrangement due to sun, heat, wind, rain, cold, etc.Dark/Metallic colored balloon pop quickly. 

Once your balloons have been successfully delivered, we do not replace any popped or deflated balloons. ​

bottom of page